SMS Delivery Issue for Morocco From a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery issues when sending to Morocco from a subset of long codes. This incident has been resolved.

Posted Jul 25, 2022 - 19:52 PDT

Monitoring

We are observing recovery in SMS delivery issues when sending to Morocco from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 25, 2022 - 17:52 PDT

Update

We are still experiencing SMS delivery issues when sending to Morocco from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 25, 2022 - 14:15 PDT

Update

We are still experiencing SMS delivery issues when sending to Morocco from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 25, 2022 - 12:17 PDT

Update

We are experiencing SMS delivery issue sending to Morocco from subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 25, 2022 - 11:21 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery for Morocco from subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 25, 2022 - 10:58 PDT