SMS Delivery Delays to Small Networks in the United States for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. This incident has been resolved.

Posted Oct 19, 2025 - 17:57 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2025 - 16:24 PDT

Update

We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 19, 2025 - 12:39 PDT

Update

We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2025 - 11:03 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 19, 2025 - 10:09 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).