For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. We are seeing a small subset of of customers who made credit card payments during the outage, their accounts are not reflecting the payment and the account may have been suspended. Our billing team is looking into this. If you are seeing this, please email firstname.lastname@example.org
to open a ticket and we will look at your account.