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Data Center Outage Impacting Multiple Services
Incident Report for Twilio
Resolved
All services impacted by this incident have recovered and are operational. This incident has been resolved.
Posted Dec 22, 2021 - 21:38 PST
Monitoring
For the incident impacting multiple services, we have observed a recovery for all services including Flex Insights. We will be monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Posted Dec 22, 2021 - 21:08 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. All services have recovered except for Flex Insights. Flex Insights data aggregates are being re-computed and may continue for several hours. During this time, customers of Flex Insights could see incomplete data. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 22, 2021 - 20:53 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. All services have recovered except for Flex Insights. Flex Insights data aggregates are being re-computed, and this process may continue for several hours. During this time, customers of Flex Insights could see incomplete data. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 22, 2021 - 18:54 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. All services are now recovered except for Flex Insights. Flex insights data aggregates are now being re-computed. This process may take several hours. during this time, customers of flex insights could see incomplete data. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 22, 2021 - 16:54 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API, Sync and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. The Billing issue is resolved and suspended accounts are restored. Our billing team is working on unresolved payment issues. If you have account balance concerns, please open a support ticket.
Posted Dec 22, 2021 - 16:14 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API, Sync and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. The Billing issue is resolved and suspended accounts are restored. Our billing team is working on unresolved payment issues. If you have account balance concerns, please open a support ticket.
Posted Dec 22, 2021 - 15:14 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. The Billing issue is resolved and suspended accounts are restored. Our billing team is working on unresolved payment issues. If you have account balance concerns, please open a support ticket.
Posted Dec 22, 2021 - 14:03 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. The Billing issue is resolved and suspended accounts are restored. Our billing team is working on unresolved payment issues. If you have account balance concerns, please open a support ticket.
Posted Dec 22, 2021 - 12:53 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. The Billing issue is resolved and suspended accounts are restored. Our billing team is working on unresolved payment issues. If you have account balance concerns, please open a support ticket.
Posted Dec 22, 2021 - 12:04 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, IoT - Super Sim, IoT - Wireless insights, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. We are seeing a small subset of of customers who made credit card payments during the outage, their accounts are not reflecting the payment and the account may have been suspended. Our billing team is looking into this. If you are seeing this, please email support@twilio.com to open a ticket and we will look at your account.
Posted Dec 22, 2021 - 11:16 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available. We are seeing a small subset of of customers who made credit card payments during the outage, their accounts are not reflecting the payment and the account may have been suspended. Our billing team is looking into this. If you are seeing this, please email support@twilio.com to open a ticket and we will look at your account.
Posted Dec 22, 2021 - 11:02 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 10:31 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Voice, Programmable Wireless Flex Platform, Twiml Bins, Programable Voice, Elastic SIP Trunking, Interconnect, Serverless - Studio, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 09:36 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Programmable Messaging - Conversations, Programable Chat, Phone Numbers, Programable Wireless Flex Platform, Twiml Bins, Programable Voice, Interconnect, Serverless - Studio, Developer Tools - REST API and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 09:33 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Phone Numbers, Programable Wireless Flex Platform, Twiml Bins, Programable Voice, Interconnect, Serverless - Studio and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 09:10 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Authy 2FA, Pricing API, Console, Programmable Messaging, Programmable Messaging - Notify, Programmable Messaging - MMS, Messaging Channels, Messaging Insights, Phone Numbers, Programable Wireless Flex Platform, Twiml Bins, Programable Voice, Interconnect, and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 09:04 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Pricing API, Console, Programmable Messaging, Messaging Channels, Phone Numbers, Programable Wireless Flex Platform, Twiml Bins, Programable Voice, Interconnect and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 08:46 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, Verify, Pricing API, Console, Programmable Messaging, Phone Numbers, Programable Wireless and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 08:12 PST
Identified
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 07:42 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 07:42 PST
Update
For the incident impacting multiple services, our engineers have identified the issue and implemented a work around. As a result, more services are seeing a recovery. Our engineers have confirmed that Video Recordings, Media Compositions, Login, Functions and Assets, and Debugger are all seeing recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 07:39 PST
Update
More services are seeing a recovery, our engineers have confirmed that Video Recordings and Media Compositions are seeing some recovery. Our engineers are working on a workaround that will help recover the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 06:47 PST
Update
More services are seeing a recovery, our engineers have confirmed that Studio, Functions and Assets are seeing some recovery. Our engineers are working on a workaround that will help recover the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 06:45 PST
Update
More services are seeing recovery, our engineers have confirmed that Flex insights and Verify started seeing some recovery as well. Our engineers are working on a workaround that will help recovering the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 06:00 PST
Update
More services are seeing recovery, our engineers have confirmed that login issues, pricing API, Authy and SMS started seeing some recovery as well. Our engineers are working on a workaround that will help recovering the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 05:52 PST
Update
Our engineers confirmed that proxy service status which had15 min delay in expiring sessions got resolved, our Wireless and IoT engineers confirmed that they are seeing some recovery, we will continue monitoring and working to get the other services up and running. At the same time we are still seeing several impacted services, some customers might see 500 errors, timeouts, login to the console and several other services not reachable, our engineers are working on a workaround that will help recovering the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 05:43 PST
Update
Our engineers are still seeing several impacted services, some customers might see 500 errors, timeouts, login to the console and several other services not reachable, our engineers are working on a workaround that will help recovering the services, we will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 22, 2021 - 05:28 PST
Update
Our engineers started seeing some recovery for an incident impacted several services but still services are impacted, some customers might see 500 errors, timeouts, login to the console and several other services not reachable.
Posted Dec 22, 2021 - 04:50 PST
Update
Our engineers started seeing some recovery for an incident impacted several services, customers might see 500 errors, timeouts and services not reachable.
Posted Dec 22, 2021 - 04:37 PST
Update
We are experiencing an incident impacting several services, customers might see 500 errors, timeouts and services not reachable.
Posted Dec 22, 2021 - 04:32 PST
Investigating
Our monitoring systems have detected a potential issue with multiple services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Dec 22, 2021 - 04:17 PST
This incident affected: DEVELOPER TOOLS (Console, Event Streams, REST API), SERVERLESS (Studio, Functions, Assets, TwiML Bins, Sync), PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Network Traversal Service, Go Rooms), INTERNET OF THINGS (Programmable Wireless, Super SIM, Wireless Insights), PROGRAMMABLE VOICE (PSTN, SIP Interface, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights, Speech Recognition), ACCOUNT SECURITY (Authy 2FA, Verify), FLEX (Flex Application Platform, Flex Insights), TWILIO PLATFORM (Billing, Other), AUTOPILOT, ELASTIC SIP TRUNKING, INTERCONNECT, PHONE NUMBERS, PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels, Notify, Conversations, Messaging Insights).