Inbound Call Failures due to high packet loss to a Subset of Brazil Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

Posted Dec 05, 2023 - 16:32 PST

Monitoring

We have started seeing recovery for inbound calls to a subset of Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 14:34 PST

Update

We are continuing to observe inbound call failures to a subset of Brazil phone numbers due to high packet loss. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 12:21 PST

Update

We are continuing to observe inbound call failures to a subset of Brazil phone numbers due to high packet loss. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 08:23 PST

Update

We are continuing to observe inbound call failures to a subset of Brazil phone numbers due to high packet loss. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 06:23 PST

Investigating

We are observing inbound call failures to a subset of Brazil phone numbers due to high packet loss. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2023 - 05:23 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).