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Adding Number to Flex Proxy Service Overrides Voice Configuration
Incident
Report for Twilio
Resolved
We are no longer experiencing Flex Proxy Service issues. The incident has been resolved
Monitoring
Legacy Flex (Flex 1.0) customers who are experiencing issues while adding a new phone number to the Flex Proxy Service, where the voice configuration is overridden, can find a workaround in the following documentation: https://support.twilio.com/hc/en-us/articles/11466927685275-Proxy-Overwritting-Incoming-Phone-Number-Webhooks. Our Flex Proxy Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue with adding a new phone number to the Flex Proxy Service causes the voice configuration of a phone number to be overridden. This issue only affects legacy Flex (Flex 1.0) customers who have actively added/removed phone numbers. This does not affect any ongoing traffic. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing an issue where adding a new phone number to the Flex Proxy Service causes the voice configuration of a phone number to be overridden. This issue only affects legacy Flex (Flex 1.0) customers who have actively added/removed phone numbers. This does not affect any ongoing traffic. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing an issue where adding a new phone number to the Flex Proxy Service causes the voice configuration of a phone number to be overridden. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing an issue where adding a new phone number to the Flex Proxy Service causes the voice configuration of a phone number to be overridden. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with our Proxy service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform) and PROXY.