Duplicate Zendesk Tickets Coming in From Multiple Customers

Incident Report for Twilio

Resolved

The issue in Zendesk that causes multiples open tickets has been resolved and Zendesk is operating normally at this time.

Posted Apr 30, 2025 - 13:33 PDT

Monitoring

Zendesk is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 30, 2025 - 13:04 PDT

Update

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 30, 2025 - 11:03 PDT

Update

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 30, 2025 - 09:03 PDT

Investigating

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 30, 2025 - 07:28 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).