KYC Onboarding in TrustHub Console is operating normally. This incident has been resolved.
Posted Jan 15, 2026 - 09:36 PST
Monitoring
KYC Onboarding in TrustHub Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Jan 15, 2026 - 09:06 PST
Investigating
We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error page in Console. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 15, 2026 - 08:40 PST
This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Trust Hub).
