Phone Number Purchase Failures in New Console

Incident Report for Twilio

Resolved

The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries.
If you are still seeing an error, please log out and log back into your console. Thank you for your patience!

Posted Oct 12, 2026 - 02:51 PDT

Monitoring

We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery.
If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process.
We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 12, 2026 - 02:24 PDT

Identified

The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 01:42 PDT

Update

We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 01:27 PDT

Investigating

We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 00:37 PDT

This incident affected: PHONE NUMBERS.