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        Slow Response Times and Increased Errors for Lookup API V2

        Incident Report for Twilio

        Resolved

        Twilio Lookup API V2 was degraded for 38 minutes between 3:35pm and 4:13pm Pacific Time on 06/17/2025. During this period of time customers may have experienced slow API response times and increased errors. The issue has now been resolved.
        Posted Jun 18, 2025 - 00:15 PDT

        Update

        Twilio Lookup API V2 was degraded for 38 minutes between 3:35pm and 4:13pm Pacific Time on 06/17/2025. During this period of time customers may have experienced slow API response times and increased errors. The issue has now been resolved.
        Posted Jun 17, 2025 - 17:17 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Lookup API v2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 17, 2025 - 16:18 PDT
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