SMS Delivery Delays and Failures to H3G network in the United Kingdom

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. This incident has been resolved.

Posted Feb 21, 2026 - 10:03 PST

Update

We continue to observe a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2026 - 08:28 PST

Monitoring

We have observed a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2026 - 06:32 PST

Update

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 21, 2026 - 00:22 PST

Update

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 20, 2026 - 16:24 PST

Update

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 20, 2026 - 13:33 PST

Update

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 20, 2026 - 11:42 PST

Investigating

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 20, 2026 - 10:32 PST

This incident affected: CARRIER NETWORK (SMS, Europe).