Twilio Flex and Task Router Degraded Performance

Incident Report for Twilio

Resolved

Twilio Flex, including Task Router, was degraded for 10 minutes between 11:19 AM and 11:29 AM Pacific Time on 11/18/2024. During this period of time customers may have experienced issues related to initiating, routing, and wrapping up calls. The issue has now been resolved.

Posted Nov 18, 2024 - 11:43 PST