SMS Delivery Delays to Smart Network in the Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.

Posted Mar 08, 2025 - 18:29 PST

Update

We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2025 - 17:31 PST

Monitoring

Posted Mar 08, 2025 - 17:29 PST

Update

We continue to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 08, 2025 - 15:30 PST

Update

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2025 - 14:47 PST

Update

We are experiencing MMS/SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2025 - 14:46 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Smart Network in the Philipppines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 08, 2025 - 14:34 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).