SMS Delivery Delays to Multiple Small Networks in United States of America via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple small networks in the United States of America via a subset of shortcodes. This incident has been resolved.

Posted Nov 16, 2025 - 23:45 PST

Monitoring

We are observing recovery in SMS delivery when sending messages to multiple small networks in the United States of America via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2025 - 21:54 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 16, 2025 - 14:06 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 16, 2025 - 10:32 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2025 - 08:26 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Nov 16, 2025 - 07:20 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).