Duplicated Inbound SMS for a Subset of UK Numbers

Incident Report for Twilio

Resolved

We are not seeing duplicated inbound SMS for a subset of UK numbers. All systems are operational now.

Posted Oct 25, 2022 - 11:56 PDT

Update

We are no longer seeing duplicated inbound SMS for a subset of UK numbers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 25, 2022 - 10:00 PDT

Monitoring

Posted Oct 25, 2022 - 08:01 PDT

Update

We continue experiencing duplicated inbound SMS for a subset of UK numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 24, 2022 - 22:30 PDT

Update

We continue experiencing duplicated inbound SMS for a subset of UK numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 24, 2022 - 14:30 PDT

Update

We are still experiencing duplicated inbound SMS for a subset of UK numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 24, 2022 - 10:37 PDT

Update

We continue experiencing duplicated inbound SMS in UK numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2022 - 08:37 PDT

Update

We are experiencing duplicated inbound SMS in UK numbers. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 24, 2022 - 07:41 PDT

Update

We are experiencing duplicated inbound SMS in UK numbers. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 24, 2022 - 07:09 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS inbound in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 24, 2022 - 06:49 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).