Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Issue With Virtual Phone

        Incident Report for Twilio

        Resolved

        The issue with Virtual Phones in Console has been resolved and it is operating normally at this time.
        Posted Sep 19, 2025 - 01:18 PDT

        Monitoring

        Virtual Phone is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 19, 2025 - 00:45 PDT

        Update

        We are investigating an issue with Virtual Phones in Console where the reply functionality is not working. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 19, 2025 - 00:26 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Virtual Phone. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 19, 2025 - 00:06 PDT
        This incident affected: DEVELOPER TOOLS (Console).