Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Connectivity Failures for Calls From Twilio to Singapore Using 10 Digit Long Numbers
Incident
Report for Twilio
Resolved
The issue affecting voice calls in Singapore for ten digit long numbers, has been mitigated and the service is operating normally.
Monitoring
We have started seeing recovery for phone call failures to Singapore for ten digit long numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. There is a fix in place, and we will continue monitoring with customers until recovery has been confirmed. We will provide another update in 16 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. There’s a fix in place, and we’ll continue monitoring with customers until recovery has been confirmed. We will provide another update in 8 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. There’s a fix in place, and we’ll continue monitoring with customers until recovery has been confirmed. We will provide another update in 4 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. There’s a fix in place, and we’ll continue monitoring with customers until recovery has been confirmed. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. There’s a fix in place, and we’ll continue monitoring with customers until recovery has been confirmed. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We have started seeing recovery for phone call failures to Singapore for ten digit long numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. We are still working on resolving the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. We continue to work on resolving the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. We continue to work on resolving the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing phone call failures to Singapore for ten digit long numbers has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still observing call failures to Singapore for ten digit long numbers and also Caller ID can be potentially impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing call failures to Singapore for ten digit long numbers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with phone call failures in Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, APAC).