Delays and Failures Provisioning 10DLCs with US Carriers

Incident Report for Twilio

Resolved

The issue affecting delays and failures in provisioning 10DLCs within the US carrier ecosystem has been resolved, and the service is functioning normally at this time.

Posted May 23, 2023 - 16:10 PDT

Update

We continue seeing recovery for delays and failures in provisioning 10DLCs within the US carrier ecosystem. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 23, 2023 - 15:23 PDT

Monitoring

We have started seeing recovery for delays and failures in provisioning 10DLCs within the US carrier ecosystem. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 23, 2023 - 14:52 PDT

Update

We are still experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also experiencing delays and failures during 10DLC campaign registrations. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 23, 2023 - 13:27 PDT

Update

We are still experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also experiencing delays and failures during 10DLC campaign registrations. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 23, 2023 - 12:41 PDT

Update

We are experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 23, 2023 - 12:12 PDT

Investigating

Our monitoring systems have detected a potential issue with provisioning phone number for use with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 23, 2023 - 11:57 PDT

This incident affected: PHONE NUMBERS.