SMS Delivery Issues to Claro in Brazil

Incident Report for Twilio

Resolved

We have confirmed that we are no longer experiencing SMS delivery degradation to Claro handsets in Brazil. All systems are now operational.

Posted Sep 20, 2019 - 15:33 PDT

Identified

We are continuing to experience SMS delivery degradation to Claro handsets in Brazil. We are working with our carrier partner to resolve this issue. We will provide an update when we have additional information.

Posted Sep 20, 2019 - 10:10 PDT

Investigating

We are experiencing SMS delivery degradation to Claro handsets in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Sep 20, 2019 - 07:30 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).