Unable to See Pay Connector in Catalog in US1 Region

Incident Report for Twilio

Resolved

The issue with Pay connectors in US1 region of catalog has been resolved and is operating normally at this time.

Posted Dec 09, 2024 - 07:33 PST

Monitoring

Pay connectors in US1 region of catalog are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 09, 2024 - 07:11 PST

Identified

Our engineers have identified the issue with Pay connectors in US1 region of catalog, causing customers to be unable to see any Pay connectors and are working to deploy a fix. For customers who have already installed connectors, the ability to perform transactions is not affected. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 09, 2024 - 07:02 PST

Investigating

We've become aware of a potential issue with Pay Connector. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 09, 2024 - 06:45 PST