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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Calls are dropping due to an internal network issue
Incident Report for Twilio
Resolved
This incident has been resolved.
Posted Mar 15, 2020 - 00:51 PDT
Update
We are starting to see a recovery of the network issue. We will continue to monitor and provide an update as soon as we have additional information.
Posted Mar 15, 2020 - 00:46 PDT
Update
We are experiencing call drops in multiple regions due to an internal network issue. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Posted Mar 15, 2020 - 00:02 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Mar 14, 2020 - 23:52 PDT
This incident affected: PROGRAMMABLE VOICE (PSTN, Client Web, Client Mobile).
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