IoT Customers Who Do Not Need to Link Their Twilio Account to a KORE Account Yet Unable to Access SIMs on Subaccounts

Incident Report for Twilio

Resolved

The issue with reports of customers who do not yet need to have their Twilio account linked to a KORE account due to their previous contract structure being unable to access SIMs on their subaccounts has been resolved.

Posted Jul 19, 2023 - 15:46 PDT

Update

We are investigating reports of customers who do not yet need to have their Twilio account linked to a KORE account due to their previous contract structure being unable to access SIMs on their subaccounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2023 - 15:07 PDT

Investigating

Our monitoring systems have detected a potential issue with customers that are flagged as "billed by Twilio" not being able to use the Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 19, 2023 - 14:58 PDT