Some requests to our TURN services are returning 500 errors

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 23, 2020 - 13:14 PDT

Monitoring

We are observing recovery for requests to our TURN services. Our engineers will continue to monitor the situation.

Posted Mar 23, 2020 - 12:19 PDT

Update

We are observing that some requests to our TURN services are returning an HTTP 500 response. Our engineers are investigating the issue.

Posted Mar 23, 2020 - 11:12 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 23, 2020 - 10:57 PDT

This incident affected: PROGRAMMABLE VIDEO (Network Traversal Service).