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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Some requests to our TURN services are returning 500 errors
Incident
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Resolved
This incident has been resolved.
Monitoring
We are observing recovery for requests to our TURN services. Our engineers will continue to monitor the situation.
Update
We are observing that some requests to our TURN services are returning an HTTP 500 response. Our engineers are investigating the issue.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VIDEO (Network Traversal Service).
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