Intermittent 500 Errors for Programmable Messaging

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent 500 errors for a small subset of Twilio customers when attempting to send SMS. This incident has been resolved.

Posted Feb 28, 2022 - 09:37 PST

Update

We continue observing recovery with the issue that was causing intermittent 500 errors for a small subset of Twilio customers when attempting to send SMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 28, 2022 - 09:13 PST

Monitoring

We are observing recovery with the issue that was causing intermittent 500 errors for a small subset of Twilio customers when attempting to send SMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 28, 2022 - 08:44 PST

Update

We are experiencing intermittent 500 errors when sending SMS for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 28, 2022 - 08:24 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS, where intermittent 500 API errors are being returned for a small subset of Twilio customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 28, 2022 - 08:11 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).