URL Shortening Service of Promotional Messaging is impacted

Incident Report for Twilio

Resolved

URL Shortening Service on the Promotional Messaging is now working. This incident is now resolved.

Posted Dec 14, 2022 - 14:57 PST

Update

URL Shortening Service on the Promotional Messaging is not working. Users are seeing the message delivered with the original long links rather than the shortened links. Our engineering team is actively investigating. We will update in 1 hour or as soon as we have more information.

Posted Dec 14, 2022 - 14:14 PST

Investigating

Our monitoring systems have detected a potential issue with with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 14, 2022 - 14:06 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).