MMS Delivery Delays via Subset of Short Codes to Verizon U.S.

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages via Subset of Short Codes to Verizon U.S. This incident has been resolved.

Posted Oct 26, 2021 - 21:12 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages via Subset of Short Codes to Verizon U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2021 - 19:24 PDT

Update

We are experiencing MMS delivery delays via Subset of Short Codes to Verizon U.S. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2021 - 18:26 PDT

Update

We are experiencing MMS delivery delays via Subset of Short Codes to Verizon U.S. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2021 - 17:26 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 26, 2021 - 17:14 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).