Facebook Messenger Experiencing Message Delivery Issues

Incident Report for Twilio

Resolved

We have fully investigated the Facebook Messenger issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 15, 2023 - 20:28 PST

Monitoring

Facebook Messenger is experiencing issues with message delivery due to a Meta issue impacting App messaging permissions. A fix was deployed by Meta and we are starting to see recovery.

Posted Nov 15, 2023 - 19:28 PST

Investigating

We've become aware of a potential issue impacting delivery of Facebook Messenger messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 15, 2023 - 18:21 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).