Twilio Video Diagnostics failing with 53405 Error

Incident Report for Twilio

Resolved

The issue with Twilio Video Diagnostics has been resolved and is operating normally at this time.

Posted Feb 15, 2024 - 16:47 PST

Monitoring

We are observing recovery in Twilio Video Diagnostics. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2024 - 16:29 PST

Update

We are continuing to investigate an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2024 - 15:49 PST

Update

We are continuing to investigate an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2024 - 14:50 PST

Investigating

We are investigating an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2024 - 14:26 PST

This incident affected: PROGRAMMABLE VIDEO (Network Traversal Service).