Slowdown in retrieving voice recordings

Incident Report for Twilio

Resolved

We have resolved the issue with recording latency. All systems are normal at this time.

Posted Jan 05, 2018 - 17:27 PST

Monitoring

We are not currently observing increased latencies for voice recording retrievals. We are continuing to monitor.

Posted Jan 05, 2018 - 13:58 PST

Investigating

We are investigating an increase in the latency for voice recording retrieval due to a slowdown in transcoding operation. Our engineers are working to resolve the issue.

Posted Jan 05, 2018 - 10:37 PST