Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Delays on SMS Prices Via the API

        Incident Report for Twilio

        Resolved

        The issue that caused delays in pricing updates for GET/Messages/SMSid via the API has been resolved, and it's operating normally at this time.
        Posted Aug 27, 2022 - 20:47 PDT

        Monitoring

        We are observing recovery in delays in pricing updates for GET/Messages/SMSid via the API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
        Posted Aug 27, 2022 - 20:17 PDT

        Update

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 26, 2022 - 20:16 PDT

        Update

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 26, 2022 - 06:33 PDT

        Update

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 22:35 PDT

        Update

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 18:45 PDT

        Update

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 16:45 PDT

        Identified

        Our engineers have identified the issue that caused delays in pricing updates for GET/Messages/SMSid via the API. An unexpected input caused SMS pricing events to get backed up. A fix was deployed to guard against input and are slowly flushing out the backed up SMS pricing events. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 25, 2022 - 15:47 PDT

        Update

        We are observing recovery in delays in pricing updates for GET/Messages/SMSid via the API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 14:20 PDT

        Monitoring

        We are observing recovery in delays in pricing updates for GET/Messages/SMSid via the API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 12:23 PDT

        Update

        We are still experiencing and investigating delays in pricing updates for GET/Messages/SMSid via the API. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 25, 2022 - 05:47 PDT

        Update

        We are still experiencing and investigating delays in pricing updates for GET/Messages/SMSid via the API. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 24, 2022 - 21:54 PDT

        Update

        We are still investigating delays in pricing updates for GET/Messages/SMSid via the API. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 24, 2022 - 18:00 PDT

        Update

        We are still investigating delays in pricing updates for GET/Messages/SMSid via the API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 24, 2022 - 16:15 PDT

        Update

        We are investigating delays in pricing updates for GET/Messages/SMSid via the api. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 24, 2022 - 15:22 PDT

        Investigating

        Our monitoring systems have detected a potential issue with pricing in the GET/Messages/SMSid delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 24, 2022 - 14:59 PDT
        This incident affected: DEVELOPER TOOLS (REST API).
        ← Current Status Powered by Atlassian Statuspage