SMS Delivery Delays to Israel Xphone Network for a Subset of Twilio Customers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays to Israel Xphone Network for a subset of Twilio customers. This incident has been resolved.

Posted Dec 17, 2020 - 20:08 PST

Monitoring

We are observing successful SMS delivery to Israel Xphone Network for a subset of Twilio customers during the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 18:36 PST

Update

We are continuing to work with our carrier partner to resolve the issue with SMS delivery delays when sending messages to Israel Xphone network. This is impacting a subset of Twilio customers, and we expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 16:51 PST

Update

We are still experiencing SMS delivery delays when sending messages to Israel Xphone network for a subset of Twilio customers. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 14:55 PST

Update

We are experiencing SMS delivery delays when sending messages to Israel Xphone network for a subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 17, 2020 - 13:51 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Israel Xphone network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 17, 2020 - 13:34 PST