Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS and MMS Delivery Delays to Toll-Free Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS and MMS delivery delays when sending messages to Toll-Free numbers. This incident has been resolved.
Update
We are observing recovery in SMS and MMS delivery delays when sending messages to Toll-Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS and MMS delivery delays when sending messages to Toll-Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update within 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate SMS and MMS delivery delays when sending messages to Toll-Free numbers. Our engineers are working on a resolution. We will provide another update within 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate SMS and MMS delivery delays when sending messages to Toll-Free numbers. Our engineers are working on a resolution. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing SMS and MMS delivery delays when sending messages to Toll-Free numbers. Our engineers are working on a resolution. We will provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring system has detected a potential issue with Toll-Free delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America, MMS Toll-Free, North America).