Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico

Incident Report for Twilio

Resolved

The issue affecting voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.

Posted Mar 24, 2026 - 20:45 PDT

Monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 18:47 PDT

Update

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 16:36 PDT

Update

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 12:40 PDT

Identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 10:50 PDT

Investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2026 - 09:59 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).