Delays in the availability of Recordings audio files

Incident Report for Twilio

Resolved

Recordings that were delayed are now available via the Rest API and Console.

Posted Mar 02, 2017 - 10:52 PST

Update

Approximately 99.9% of Recordings that were delayed are now available via the Rest API and Console.

Posted Mar 02, 2017 - 08:36 PST

Update

Approximately 90% of Recordings that were delayed are now available via the Rest API and Console. Our systems continue to process delayed Recordings.

Posted Mar 02, 2017 - 03:37 PST

Update

Approximately 85% of Recordings that were delayed are now available via the Rest API and Console. Our systems continue to process delayed Recordings.

Posted Mar 02, 2017 - 03:09 PST

Update

Approximately 70% of Recordings that were delayed are now available via the Rest API and Console. Our systems continue to process delayed Recordings.

Posted Mar 02, 2017 - 01:58 PST

Update

Approximately 55% of Recordings that were delayed are now available via the Rest API and Console. Our systems continue to process delayed Recordings.

Posted Mar 02, 2017 - 00:10 PST

Update

Approximately 50% of Recordings that were delayed are now available via the Rest API and Console. Our systems continue to process delayed Recordings.

Posted Mar 01, 2017 - 17:14 PST

Identified

As of 2/28 3:10pm the Recordings service is fully operational.

All new calls made since 2/28 3:10pm have their recordings processed and made available as usual.

The recordings made between 2/28 9:35am and 2/28 3:10pm are delayed. We are processing the backlog of these recordings and will gradually become available over the next 24 hours from this update ( 3/1 11:00AM PST) as they are processed.

Posted Mar 01, 2017 - 10:56 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).