SMS Delivery Delays to Claro in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

Posted Jan 17, 2025 - 00:18 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 16, 2025 - 22:37 PST

Update

We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 16, 2025 - 20:31 PST

Update

We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jan 16, 2025 - 18:47 PST

Update

We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 16, 2025 - 17:58 PST

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 16, 2025 - 17:53 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).