Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Iraq

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq are operating normally.

Posted Aug 18, 2026 - 02:03 PDT

Update

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 18, 2026 - 01:14 PDT

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2026 - 23:13 PDT

Update

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 17, 2026 - 08:00 PDT

Update

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 16, 2026 - 23:47 PDT

Update

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 16, 2026 - 19:46 PDT

Update

Twilio customers may be experiencing voice call post dial delay from Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 16, 2026 - 17:45 PDT

Identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 16, 2026 - 16:44 PDT

Investigating

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 16, 2026 - 16:36 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).