Voice Failures With <Say> Basic Voices

Incident Report for Twilio

Resolved

Voice Basic Voices issue has been resolved and it is is operating normally at this time.

Posted Dec 05, 2024 - 10:02 PST

Monitoring

Our engineers have identified an issue with Voice Basic Voices and customers may see intermittent issues.
This is issue has now been mitigated and our engineering team is monitoring for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 05, 2024 - 09:30 PST

Update

Our engineers have identified an issue with voice call functionalities, customers may experience significant service degradation, specifically with media fetching capabilities through Basic Voices and . We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2024 - 09:20 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice fetching media. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 05, 2024 - 08:59 PST

This incident affected: PROGRAMMABLE VOICE US1 (Text-to-Speech US1).