SMS Delivery Delays to Liberty Mobile in Puerto Rico from Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico from a subset of short codes. This incident has been resolved.

Posted Sep 02, 2025 - 21:18 PDT

Monitoring

We are observing recovery in SMS delivery when sending messages to Liberty Mobile in Puerto Rico from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 19:31 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 17:39 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 15:31 PDT

Update

We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2025 - 14:34 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery delays to Liberty Mobile in Puerto Rico from subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 02, 2025 - 14:28 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).