Potential Filtering Issues with A2P Campaigns

Incident Report for Twilio

Resolved

We are no longer experiencing 30007 errors towards T-Mobile for A2P campaigns for customers who manually routed to T-Mobile (re-add existing / already enabled mobile phone numbers to a messaging service ). This incident has been resolved.

Posted Feb 10, 2022 - 11:55 PST

Update

We are seeing an improvement with 30007 errors towards T-Mobile for A2P campaigns for customers who manually routed to T-Mobile (re-add existing / already enabled mobile phone numbers to a messaging service ). We are monitoring for stability and will provide an update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2022 - 11:51 PST

Monitoring

We are seeing an improvement with 30007 errors towards T-Mobile for A2P campaigns for customers who manually routed to T-Mobile (re-add existing / already enabled mobile phone numbers to a messaging service ). We are monitoring for stability and will provide an update in 30 minutes or as soon as more information becomes available.

Posted Feb 10, 2022 - 11:21 PST

Update

Customers manually routed to T-Mobile, who are attempting to re-add existing / already enabled mobile phone numbers to a messaging service campaign are receiving 30007 errors towards T-Mobile. Engineering teams are actively investigating and reviewing next steps to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Feb 09, 2022 - 16:40 PST

Update

Customers manually routed to T-Mobile, who are attempting to re-add existing / already enabled mobile phone numbers to a messaging service campaign are receiving 30007 errors towards T-Mobile. Engineering teams are actively investigating and reviewing next steps to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 09, 2022 - 00:36 PST

Update

Customers manually routed to T-Mobile, who are attempting to re-add existing / already enabled mobile phone numbers to a messaging service campaign are receiving 30007 errors towards T-Mobile. Engineering teams are actively investigating and reviewing next steps to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 17:09 PST

Update

Customers manually routed to T-Mobile, who are attempting to re-add existing / already enabled mobile phone numbers to a messaging service campaign are receiving 30007 errors towards T-Mobile. Engineering teams are actively investigating and reviewing next steps to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 13:08 PST

Update

Customers manually routed to T-Mobile, who are attempting to re-add existing / already enabled mobile phone numbers to a messaging service campaign are receiving 30007 errors towards T-Mobile. Engineering teams are actively investigating and reviewing next steps to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Feb 08, 2022 - 11:02 PST

Investigating

We've become aware of a potential filtering issue with A2P. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 08, 2022 - 10:08 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).