New TwiML Processor Migration Caused Change in Behavior for <Record> Transcribe Attribute

Incident Report for Twilio

Resolved

Twilio Programmable Voice 'Recording Transcriptions' service was degraded between 07/21/2023 and 08/05/2024. During this period of time customers may have experienced issues with transcriptions not being generated for calls that were passing transcribeCallback attribute and not passing transcribe attribute in the Record verb. The new TwiML processor migration change has been reflected in the Programmable Voice documentation. The issue has now been resolved.

Posted Aug 14, 2024 - 14:00 PDT