SMS Delivery Failures on Tim Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Tim network in Brazil over a subset of shortcodes. This incident has been resolved.

Posted Mar 22, 2023 - 01:20 PDT

Monitoring

We are observing successful SMS delivery to the Tim network in Brazil over a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2023 - 23:26 PDT

Update

We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 21, 2023 - 21:47 PDT

Update

We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2023 - 19:47 PDT

Investigating

We are experiencing SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2023 - 18:47 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).