Intermittent Failures and Latency with Programmable Chat, Sync, Conversations and Flex Webchat

Incident Report for Twilio

Resolved

The Intermittent failures and latencies have been resolved and Programmable Chat, Sync, Conversations and Flex Webchat are operating normally at this time.

Posted Jan 06, 2022 - 08:04 PST

Update

We will continue to monitor the recovery of Programmable Chat, Sync, Conversations and Flex webchat. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 06, 2022 - 07:44 PST

Monitoring

Programmable Chat, Sync, Conversations and Flex webchat are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 06, 2022 - 07:04 PST

Update

We are investigating increased latencies and timeouts with Programmable Chat, Sync and Conversations in addition to intermittent failures for Flex webchat users. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 06, 2022 - 06:44 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Chat and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 06, 2022 - 06:20 PST

This incident affected: FLEX (Flex Application Platform), SERVERLESS (Sync), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).