Upgraded Accounts Still Marked As Trial Accounts

Incident Report for Twilio

Resolved

Upgraded Accounts in Twilio console are now operating normally. We are no longer experiencing this issue. This incident has been resolved.

Posted Aug 25, 2021 - 18:28 PDT

Monitoring

Upgraded Accounts in Twilio console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2021 - 16:29 PDT

Update

Our engineering team is continuing to investigate the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 25, 2021 - 15:26 PDT

Investigating

We are currently seeing degraded performance on our account portal where upgraded accounts are still marked as trial accounts. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2021 - 14:30 PDT

This incident affected: DEVELOPER TOOLS (Console).