SMS Delivery Delays to DigiTel Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to DigiTel Venezuela. This incident has been resolved.

Posted Jan 18, 2021 - 18:03 PST

Update

We are observing successful SMS delivery when sending messages to DigiTel Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 18, 2021 - 17:17 PST

Monitoring

Posted Jan 18, 2021 - 15:24 PST

Update

Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 01:50 PST

Update

Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 17, 2021 - 17:50 PST

Update

Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 17, 2021 - 13:57 PST

Update

Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2021 - 11:55 PST

Investigating

We are experiencing SMS delivery delays when sending messages to DigiTel Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2021 - 10:58 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).