Super SIM Customers May Experience Connectivity Issues on 2G/3G

Incident Report for Twilio

Resolved

We are no longer experiencing a Super SIM 2G/3G network connectivity issue. This incident has been resolved.

Posted Mar 11, 2021 - 09:34 PST

Monitoring

We are seeing recovery on the Super SIM 2G/3G network connectivity issue and currently see no customer impact at this time . We will continue to monitor this issue and will provide the next update in 30 minutes or as soon as additional information is available.

Posted Mar 11, 2021 - 09:03 PST

Update

The incident is still ongoing and there is no customer impact at this time. We are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as additional information is available.

Posted Mar 11, 2021 - 00:30 PST

Identified

We are seeing recovery on the Super SIM 2G/3G network connectivity issue and currently see no customer impact at this time however we are still actively working to completely resolve the issue. We will provide another update in 8 hours or as soon as additional information is available.

Posted Mar 10, 2021 - 11:46 PST

Update

We will continue to monitor this issue and will provide the next update in 4 hours or as soon as new information becomes available.

Posted Mar 10, 2021 - 07:45 PST

Update

We will continue to monitor this issue and will provide the next update in 4 hours or as soon as new information becomes available.

Posted Mar 10, 2021 - 03:43 PST

Update

We will continue to monitor this issue and will provide the next update in 2 hours or as soon as new information becomes available.

Posted Mar 10, 2021 - 01:38 PST

Monitoring

We are now seeing recovery on the network connectivity issue. We will continue to monitor for service stability and will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 10, 2021 - 01:09 PST

Update

We are actively working to resolve the issue and will provide another update in 8 hours or as soon as additional information is available.

Posted Mar 10, 2021 - 00:12 PST

Update

The issue causing Super SIM 2G/3G connectivity issues to one of our partners has been identified. Our team is working to restore the service with our partner. We will provide another update in 4 hours or sooner once more information becomes available.

Posted Mar 09, 2021 - 20:11 PST

Identified

The issue causing Super SIM 2G/3G connectivity issues to one of our partners has been identified. Our team is working to restore the service with our partner. We will provide another update in 2 hours or sooner once more information becomes available

Posted Mar 09, 2021 - 18:06 PST

Investigating

We are experiencing Super SIM connectivity issues. Devices may experience failures establishing new connections when using 2G or 3G. 4G/LTE connectivity should not be impacted. Our engineering is investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2021 - 17:08 PST