Outbound SMS Delivery Delay to Jazz (Mobilink and Warid Telecom) Network in Pakistan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Jazz (Mobilink and Warid Telecom) Network in Pakistan. This incident has been resolved.

Posted Apr 26, 2021 - 18:18 PDT

Update

We are no longer experiencing SMS delivery delays to Jazz (Mobilink and Warid Telecom) Network in Pakistan. This incident has been resolved.

Posted Apr 26, 2021 - 18:17 PDT

Update

We are seeing recovery for SMS delivery delays when sending messages from the Jazz (Mobilink and Warid Telecom) Network in Pakistan, however we are now experiencing delays in receiving message delivery reports. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 26, 2021 - 16:18 PDT

Update

We are still experiencing SMS delivery delays when sending messages from the Jazz (Mobilink and Warid Telecom) Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 26, 2021 - 14:46 PDT

Update

We are experiencing SMS delivery delays when sending messages from the Jazz (Mobilink and Warid Telecom) Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 26, 2021 - 13:50 PDT

Investigating

Our monitoring systems have detected a potential issue with outbound SMS delivery delay to the Jazz (Mobilink and Warid Telecom) Network in Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 26, 2021 - 13:47 PDT