SMS Delivery Failures to Algar Telecom (CTBC) Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short codes. This incident has been resolved.

Posted Jan 09, 2023 - 17:27 PST

Monitoring

We are observing successful SMS delivery to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 15:35 PST

Update

We continue experiencing SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 08, 2023 - 15:35 PST

Update

We continue experiencing SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 07, 2023 - 23:43 PST

Update

We still continue to experience SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 07, 2023 - 16:02 PST

Update

We continue experiencing SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 07, 2023 - 12:01 PST

Update

We continue to experience SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 07, 2023 - 09:58 PST

Investigating

We are experiencing SMS delivery failures to Algar Telecom (CTBC) Network in Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 07, 2023 - 08:58 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).