SMS Delivery Delays and Failures to Algar network for a Subset of Short Codes in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. This incident has been resolved.

Posted Jan 26, 2026 - 17:10 PST

Monitoring

We are observing recovery in SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 26, 2026 - 15:17 PST

Update

We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 26, 2026 - 11:19 PST

Update

We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 26, 2026 - 09:19 PST

Investigating

We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 26, 2026 - 08:19 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).