Intermittent US T-Mobile SMS Issue

Incident Report for Twilio

Resolved

The service is operating normally at this time

Posted Apr 19, 2016 - 11:36 PDT

Monitoring

T-Mobile has confirmed that the intermittent US SMS issue is now fixed. Our internal metrics have recovered to normal levels. We will continue monitoring this situation.

Posted Apr 19, 2016 - 07:13 PDT

Identified

T-Mobile has identified an intermittent issue sending and receiving SMS messages across all US T-Mobile phone numbers nationwide. We are engaged with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 19, 2016 - 06:30 PDT

Update

We are currently investigating an intermittent issue sending SMS messages from west coast T-Mobile phone numbers including California. Messages sent from affected west coast T-Mobile phone numbers are intermittently not reaching Twilio servers. We are continuing to work with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 19, 2016 - 05:55 PDT

Update

We are currently investigating an intermittent issue sending SMS messages from T-Mobile phone numbers in the United States. Messages sent from T-Mobile phone numbers are intermittently not reaching Twilio servers. We are continuing to work with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 19, 2016 - 05:06 PDT

Investigating

We are currently investigating an intermittent issue sending SMS messages from T-Mobile phone numbers in the United States. Messages sent from T-Mobile phone numbers are not reaching Twilio servers. We are working with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 19, 2016 - 03:59 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).