SMS Delivery Delays to Multiple Networks in USA and Canada Using a Subset of Short Codes and Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in USA and Canada.. This incident has been resolved.

Posted Feb 25, 2022 - 07:13 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in USA and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2022 - 05:28 PST

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in USA and Canada using a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 25, 2022 - 01:31 PST

Update

We are experiencing SMS delivery delays when sending messages to multiple USA networks using a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 24, 2022 - 23:31 PST

Update

We are experiencing SMS delivery delays when sending messages to multiple USA networks using a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 24, 2022 - 22:29 PST

Investigating

We are experiencing SMS delivery delays when sending messages to multiple USA networks using a subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 24, 2022 - 22:24 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).