Programmable Voice Client Affecting Flex calls, SIP Calls and Voice Registrations

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent call failures with Twilio Client calls and also failures with Verify. This will include Flex calls, SIP calls, voice registrations for WebRTC Javascript clients. This incident has been resolved.

Posted Aug 06, 2021 - 20:53 PDT

Monitoring

We are observing recovery in intermittent call failures with Twilio Client calls. This will include Flex calls, SIP calls and voice registrations for WebRTC Javascript clients in multiple regions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 06, 2021 - 20:27 PDT

Update

We are investigating intermittent call failures with Twilio Client calls. This will include Flex calls, SIP calls and voice registrations for WebRTC Javascript clients in multiple regions. Refreshing your browser may alleviate this issue. We expect to provide another update in 30 Minutes or as soon as more information becomes available.

Posted Aug 06, 2021 - 20:03 PDT

Update

Posted Aug 06, 2021 - 19:33 PDT

Update

We are investigating intermittent call failures with Twilio Client calls. This will include Flex calls and SIP calls. Refreshing your browser may alleviate this issue. We expect to provide another update in 30 Minutes or as soon as more information becomes available.

Posted Aug 06, 2021 - 19:03 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice Client. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 06, 2021 - 17:58 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Client Web US1, Client Mobile US1).